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Original topic:

A50 earpiece and mic not working

(Topic created on: 06-09-2021 07:40 PM)
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DukeOfWindsor
Active Level 7
Options
Galaxy A
Please members help me, today I updated my Samsung A50 to the new 125MB sercurity patch (1st April) now my phone is not working well, earpiece is making noise, very irritating noise.
Even when i put headsets, the noise is there.
The speaker 🔊 is working.
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1 Solution


Accepted Solutions
Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hi echilufya

Please try the troubleshooting below before taking the phone to the service center for a software reload. 

1. Please open Settings> General Management > Reset > Reset Settings

2. Please perform a soft reset by pressing and holding the power button and volume-down button simultaneously till the device restarts.

*The phone may take a screenshot, but please keep holding the buttons.

 

If the issue still persists, please backup and perform a factory reset of the phone. 

 1. Please open Settings > Accounts and Backup > Backup and Restore > Backup Data. 

2. Please open Settings> General Management > Reset > Factory reset. 

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12 Comments
Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy A

Hi echilufya

Please try the troubleshooting below before taking the phone to the service center for a software reload. 

1. Please open Settings> General Management > Reset > Reset Settings

2. Please perform a soft reset by pressing and holding the power button and volume-down button simultaneously till the device restarts.

*The phone may take a screenshot, but please keep holding the buttons.

 

If the issue still persists, please backup and perform a factory reset of the phone. 

 1. Please open Settings > Accounts and Backup > Backup and Restore > Backup Data. 

2. Please open Settings> General Management > Reset > Factory reset. 

phillmatawo
Active Level 1
Galaxy A
Hello. Was your issue resolved. I updated software and now experiencing earpiece and mouthpiece malfunction
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DukeOfWindsor
Active Level 7
Galaxy A
No it was not, i later sold the phone. By the way, what model are you using?
phillmatawo
Active Level 1
Galaxy A
I am using a51 5g in Zimbabwe🇿🇼
DukeOfWindsor
Active Level 7
Galaxy A
You updated to which android version? Or it was just a security patch updated?
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phillmatawo
Active Level 1
Galaxy A
I updated to android 12 One UI 4.1
DukeOfWindsor
Active Level 7
Galaxy A
Wooooow! Am in Zambia 🇿🇲 and using A71, yet to update to a12❤️💖
phillmatawo
Active Level 1
Galaxy A
Thats great my friend
phillmatawo
Active Level 1
Galaxy A
I was coming from android 11 Screenshot_20220330-035133_Software update.jpg