Original topic:

A50 Overheating Issues

(Topic created on: 04-27-2020 11:50 PM)
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lubzz
Active Level 1
Options
Galaxy A
I bought this phone 2 months before it's always shutdown and auto booting,  worst phone from Samsung and I lost my cash to bad experience
4 Comments
Jayanth22
Active Level 7
Galaxy A
u better factory data reset your phone , It never happened to me
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lubzz
Active Level 1
Galaxy A
I did twice again the irritating error is coming
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Anonymous
Not applicable
Galaxy A
how much did you spend and which variant is it?

get it checked in the Samsung service center
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cs_member10
Expert Level 5
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

We are very  sorry for the inconvenience caused to you and to resolve "Overheating" issue please follow the below given steps:

1)Close background running apps.
2)Uninstall the unnecessary apps.

overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

To resolve "Auto restart" issue please follow below given steps:

Go to Settings > General management > Reset > Turn off auto start.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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