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09-21-2020 02:31 AM in
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09-21-2020 08:20 AM in
Galaxy ATry with other fingers and check.
If then your problem is not solved connect the customer service.
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09-21-2020 08:26 AM in
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09-22-2020 10:28 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Ensure that your fingers are not wet, they should be clean and dry.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support