Active Level 1
Whenever we making a video calls through whatsapp or some other, we are appearing some darker in other's phone...
Normally, camera taking good pictures..
But when it comes to video call, quality of picture is getting downgraded..
I've compared with other phones..Making video calls...
Don't say poor network quality...
I've checked the call quality on wifi, with having more than 100mbps speed.
I'm expecting this to be resolve on next uodate
Active Level 8

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve "camera quality" issue kindly follow the given below steps:

1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2. Reset the Device: Kindly create data backup of your device via SMART switch mobile application or pc suite
>> How to reset: Settings>General Management>Reset


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

Active Level 1
there is no problem with's taking good pictures..
but only at making video calls using like whatsapp...we are appearing darker in others phone