Since yesterday, my phone will not play any audio on the external speaker. Then I also lost audio for the incoming call. The mic has also stopped working. The only way I can hear media audio is via BT headsets. I can't hear anyone, in a call, when using BT headsets And they can't hear me either. Wired headsets don't work either.
When I play a video without BT headsets, the speed it plays is always high. Regardless of where I stream the video from, that includes youtube app as well. The locally stored videos will not play either, without the headsets.
Currently, we are in lockdown and I can't get it checked for another 3 weeks. Any help on this would be greatly appreciated.
I have done a full factory reset but that made no difference.
I had speaker issue few days back. Whenever I played anything, I heard metal scratching like sound. But after restart everything is fine. There're alot of bugs Samsung needs to work on
I have also noticed that when I plug in the wired headphones and then try turning on the FM radio, it prompts me to connect the wired headphones. This means the phone is not detecting the insertion of my headphones. This also means that this problem could be related to a faulty headphone jack.
Please be rest assured by performing bellow mentioned steps your issue will be resolved: 1). Disconnect all accessories if anything plugged into the headphone jack like, selfie stick, headphone, Bluetooth, etc.
2). Check device volume settings: Tap on Settings>Tap on Sound & vibration>Tap on Volume>Drag the volume adjustment bar left or right to increase or decrease the device volume.
3). Check mute all sound options: Tap on Settings> Tap on Accessibility> Tap on Hearing enhancement> Disable Mute all sounds (if enabled).
4). Check device in safe mode: Press and hold the Power key, when Power off icon appears > hold power off icon. Exit safe Mode:- Restart device. Note:- If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.
6). Reset the device :- Setting > General Management > Reset settings. Note :- Kindly create data backup of your device via SMART switch mobile application.
If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report).
I have also same problem no mic, speakers, video fast in a50, please help urgently in this lockdown situation. Please fast support. Everything done factory reset etc
Hey sumit, even im facing the exact same problem.I tried everything i could to get this resolved including factory reset but nothing worked. All we have to do is get it checked in the service centre now. Its been a big problem for me as well.
