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03-20-2020 05:53 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Samsung is scheduled to release a new Software that will resolve the issue. Therefore, please check for updates to your device regularly. Samsung encourages users to keep software and apps updated to latest version.
Update software by following the below mentioned path:
Settings > Software update > Checking for software update > Software update available > Download > Downloading updates > Install now.
For further assistance register your concern in Samsung member application: Samsung member > Send feedback > Error reports/Ask questions.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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03-20-2020 06:00 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Samsung is scheduled to release a new Software that will resolve the issue. Therefore, please check for updates to your device regularly. Samsung encourages users to keep software and apps updated to latest version.
Update software by following the below mentioned path:
Settings > Software update > Checking for software update > Software update available > Download > Downloading updates > Install now.
For further assistance register your concern in Samsung member application: Samsung member > Send feedback > Error reports/Ask questions.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support