Original topic:

A50 5GHZ WIFI DROPS EVERY 10 MINUTES

(Topic created on: 01-05-2021 03:34 PM)
KMSP
Beginner Level 4
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Galaxy A

Hi I am facing an Issue ,when I connect my A50 phone to the 5 ghz band of wifi and the connection drops often, have reset the phone once but to no use, if anyone has any solutions please help me!

5 Comments
Alphazor007
Active Level 8
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Galaxy A
Its probably because A50 doesn't support 5G
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Sumanlal
Active Level 1
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Galaxy A
I think it is software problem... because i had the same problem in my A51 and after i took it to samsung care.. they reinstalled the software.. now wifi is working well in 2.4 ghz and 5 ghz. i too tried software reset.. it couldn't help
Samsung_specialist
Community Manager
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Galaxy A

Hi, 

This may be a network issue, before being a device issue. 

If you want, you can bring the device to a Samsung Service Center to have it checked out. 

KMSP
Beginner Level 4
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Galaxy A

Do all service centers check the phone , as I am in India but bought the phone in Dubai?

Sumanlal
Active Level 1
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Galaxy A
me too... i bought the phone from dubai in january and i went to india in February... i got locked in india for 9 months... because of corona lock down... the problem started in may... i checked in service center and the said that maybe board problem.. it has warranty and if we open here it will cost and warranty will be void.. i came here November and gave it to axiom under warranty... i got third day back with problem solved... they said me that software was corrupted... now it works fine
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