T555
Beginner Level 2
Hello guys, phone is a Samsung A5 2017, whenever i plug it in at around 20% battery left it reverse charges, it goes all the way down to 0% then it charges normally. It charges normally too when it's lets say 30% up. Started doing this recently. The plug, cable, usb ports are all ok , what is causing this ?
4 Comments
TomyOnSm
Active Level 3
honestly that's creepy. you should go to costumer service and explain this problem to them or email Samsung for more info
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Pawtatuh
Active Level 7
how old is the device? as batteries get old bugs and small malfunctions like that start to creep it
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aramis
Active Level 9
battery may be low performing already. i suggest u replace the batt
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Community Manager

Hello there, in order to assist you further we recommend you visit the
nearest Samsung Service center with the device to have it checked.http://www.samsung.com/ae/support/servicelocation/

 

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