A33 5G signal gone after 5.1 update

[Avatar234]

Hi, after updating to 5.1 yesterday my phone doesn't show 5g signal anymore, only lte. It was working before the update properly.

I reset network setting but no change. I reset then the phone setting but still nothing. 

I cleaned cache but the issue remains. The internet speed is slow 10 to 20 mbps. 

Once in a while get Intermittent 5g, even then the internet speed is just 10 to 25 mbps. 

I was getting 400 to 800 mbps before the update. 

How do I get the signal back. 

My other phone has no issue with getting full speed 5g do is not a tower issue. 

Anyone else has this problem?

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Check device network mode settings
Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.

Note: We recommend to set device network mode as LTE/3G/2G or 5g (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".

Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
Step6: Tap on OK.
Step7: Registered on network.

In case the issue still occurs. Please try to contact your service provider. The issue might be resolved by your service provider.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Avatar234]

No. Doesn't work. Tried all steps. Many people face this issue.