A31 screen problems

[BradC69]

Is anyone else having screen problems when playing COD on there A31?

[Maps_sam07 · Accepted solution]

Hi  BradC69 

Please enlighten us on the kind of problems you are facing with your device so we can offer accurate assistance?

[BradC69]

When I have both thumbs on the screen right hand side is very delayed.

[Maps_sam07]

You cant try the following troubleshooting steps: 

1. Please go to settings>> general management>> reset >> reset settings

2. Please go to Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update>> Storage>> Clear Cache.

3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

[BradC69]

Did not help. Can't game on this phone. Very very disappointing. Screen can't multitask.

[Maps_sam07 · Accepted solution]

In this case you may take the device to the service center for an assessment. To locate a service center near you, please visit the link below : 

https://www.samsung.com/za/support/service-centre/