A30s fingerprint

[Gaopalelwe]

Hi everyone. Just updated my software now, but still I can't use fingerprint to unlock the phone. What can be the problem? 

[seumo]

Hi try to soft reset your phone

[Gaopalelwe]

Did that till I gave up. Thought after this software update it'll work, but still nothing

[Mashovo]

go to settings and unable the fingerprint and use password.

[Gaopalelwe]

Yes I'm using password, but then fingerprint is works better and faster than password

[Maps_sam07]

Hi, Gaopalelwe9

Please run a service test on your Fingerprint sensor. 

1. From the phone dialler, enter *#0*#. 
2. Select Sensor 
3. Scroll down 
4. Under Fingerprint test, Select Normal scan. 

If the issue persists, please perform a soft reset of your device. 

Press and hold the power and volume down buttons for about 10 seconds. 

*The device may take a screenshot, however keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone. 

[Gaopalelwe]

Tried soft reset so many times I've even lost counting

[Mashovo]

or register other fingers

[PJDV]

do you perhaps have a screen protector on?

[Gaopalelwe]

No I don't have screen protector