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11-10-2019 11:52 AM in
Galaxy A- Mark as New
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11-10-2019 12:20 PM in
Galaxy A- Mark as New
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11-10-2019 01:12 PM in
Galaxy A- Mark as New
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11-16-2019 02:01 AM in
Galaxy AI am facing the same problem. It has get very slow compare to two weeks before.
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12-02-2019 02:20 PM in
Galaxy AHi there,
Please perform the following steps:
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue.
> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
> If issue still persists, create data backup and reset the device.
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
>Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
For further assistance, register your concern in Samsung members application (Open Samsung members app >> click on “+“icon > send feedback >> error report / ask question).
Regards,
Team Samsung Members