A21s Touchscreen not working

[Daniyal-12]

Hi Samsung Customer services 

Pls guide what to do.i bought new A21s 1month ago. Today all of sudden I picked up my phone to check notifications, I unlocked with finger touch it got unlocked but touch sensor on complete screen is not working..I cant even restart the phone.side keys are working only.

Waiting for quick response. 

Daniyal 

[Ehsank]

only one and better option is to visit service centre

[Venkat9377]

bro dry your battery...and plug a charging...so wait 15 mins and power on mobile...so problem is clear....

[Anonymous]

try , updating u r software or apps , maybe an unstable app is causing that issue

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check rebooting your device. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support