A21S simcard not showing

[LeBongzSr]

I just updated my new software on A21s and now the other simcard doesn't read.

[Raftbuild50]

Reset your phone. If it doesn't work. Shut the phone dead off. Leave it for a couple of minutes off. Then start up your phone.

[Maps_sam07 · Accepted solution]

Hi  LeBongzSr

Please try the following resets: 

1. Settings>>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Software Update>> Storage>> Clear Cache.

2. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.