Original topic:

A13

(Topic created on: 03-05-2024 09:55 PM)
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sinan262
Active Level 2
Options
Galaxy A
Hi, my samsung cloud gets keep on crashing. So for this is there any solution.

1 Solution


Accepted Solutions
Solution
MOQBALI
Expert Level 2
Galaxy A
If your Samsung Cloud keeps crashing, it can be quite frustrating. Here are some steps you can try to resolve the issue:

### Clear Cache and Data:
1. Go to Settings on your Samsung device.
2. Tap on "Apps" or "Applications Manager."
3. Find and tap on "Samsung Cloud."
4. Tap on "Storage."
5. Clear Cache first, and then Clear Data.
6. Restart your device and check if the issue persists.

### Update Samsung Cloud:
1. Ensure that your Samsung Cloud app is updated to the latest version.
2. Go to the Google Play Store.
3. Search for "Samsung Cloud."
4. If an update is available, tap on "Update."

### Check Device Storage:
1. Make sure your device has enough storage space available.
2. Samsung Cloud might have trouble functioning if your device is running low on storage.

### Force Stop and Restart:
1. Go to Settings > Apps > Samsung Cloud.
2. Tap on "Force Stop."
3. Restart your device.

### Disable and Re-enable Samsung Cloud:
1. Go to Settings > Accounts and backup > Samsung Cloud.
2. Tap on your Samsung account.
3. Toggle off Samsung Cloud.
4. Restart your device.
5. Go back to Settings > Accounts and backup > Samsung Cloud.
6. Log back into your Samsung account and re-enable Samsung Cloud.

### Clear System Cache Partition:
1. Turn off your device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the Android logo displays, release all three keys.
4. An "Installing system update" message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight "Wipe cache partition."
6. Press the Power key to select.
7. Press the Volume down key to highlight "Yes," then press the Power key to select.
8. When the process is complete, "Reboot system now" is highlighted.
9. Press the Power key to restart the device.

### Update Device Software:
1. Go to Settings > Software Update.
2. Check for any available updates and install them if there are any.

### Contact Samsung Support:
If none of the above steps work, it might be a more complex issue with your device or the Samsung Cloud service itself. Contact Samsung Support for further assistance. They might have additional troubleshooting steps or be aware of any ongoing issues.

Hopefully, one of these steps helps resolve the crashing issue with Samsung Cloud on your device.

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2 Comments
Solution
MOQBALI
Expert Level 2
Galaxy A
If your Samsung Cloud keeps crashing, it can be quite frustrating. Here are some steps you can try to resolve the issue:

### Clear Cache and Data:
1. Go to Settings on your Samsung device.
2. Tap on "Apps" or "Applications Manager."
3. Find and tap on "Samsung Cloud."
4. Tap on "Storage."
5. Clear Cache first, and then Clear Data.
6. Restart your device and check if the issue persists.

### Update Samsung Cloud:
1. Ensure that your Samsung Cloud app is updated to the latest version.
2. Go to the Google Play Store.
3. Search for "Samsung Cloud."
4. If an update is available, tap on "Update."

### Check Device Storage:
1. Make sure your device has enough storage space available.
2. Samsung Cloud might have trouble functioning if your device is running low on storage.

### Force Stop and Restart:
1. Go to Settings > Apps > Samsung Cloud.
2. Tap on "Force Stop."
3. Restart your device.

### Disable and Re-enable Samsung Cloud:
1. Go to Settings > Accounts and backup > Samsung Cloud.
2. Tap on your Samsung account.
3. Toggle off Samsung Cloud.
4. Restart your device.
5. Go back to Settings > Accounts and backup > Samsung Cloud.
6. Log back into your Samsung account and re-enable Samsung Cloud.

### Clear System Cache Partition:
1. Turn off your device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the Android logo displays, release all three keys.
4. An "Installing system update" message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight "Wipe cache partition."
6. Press the Power key to select.
7. Press the Volume down key to highlight "Yes," then press the Power key to select.
8. When the process is complete, "Reboot system now" is highlighted.
9. Press the Power key to restart the device.

### Update Device Software:
1. Go to Settings > Software Update.
2. Check for any available updates and install them if there are any.

### Contact Samsung Support:
If none of the above steps work, it might be a more complex issue with your device or the Samsung Cloud service itself. Contact Samsung Support for further assistance. They might have additional troubleshooting steps or be aware of any ongoing issues.

Hopefully, one of these steps helps resolve the crashing issue with Samsung Cloud on your device.
sinan262
Active Level 2
Galaxy A
Thank you