cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

wifi issue

(Topic created on: 12-09-2020 12:07 AM)
59 Views
chaos007
Active Level 1
Options
Discussions
1. Wifi gets disconnected automatically or goes not network while on a video call and simultaniously browsing the internet. Perhaps, when 2 or more than 2 apps are using the network simultaneously the wifi misbehaves. 
 
2. The green color of the top status bar doesn't disappear immediately after disconnecting the call. Takes atleast 5 seconds after actual disconnect.

3 Comments
ROROSS
Active Level 4
Discussions
Same issue with my device regarding Wifi auto disconnect
0 Likes
ksrdj
Active Level 5
Discussions
same issue with the wifi... was facing it before beta 1 update ..then wifi worked perfectly. but now after 4th beta the problem again started.
0 Likes
IndiaBetaTeam
Moderator
Moderator
Options
Discussions

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

* Reset Network Settings: Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes