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Original topic:

wifi issue

(Topic created on: 12/7/20 10:35 AM)
chaos007
Active Level 1
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1. Wifi gets disconnected automatically or goes not network while on a video call and simultaniously browsing the internet. Perhaps, when 2 or more than 2 apps are using the network simultaneously the wifi misbehaves. 
 
2. The green color of the top status bar doesn't disappear immediately after disconnecting the call. Takes atleast 5 seconds after actual disconnect.

3 Comments
ROROSS
Active Level 3
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Same issue with my device regarding Wifi auto disconnect
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ksrdj
Active Level 5
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same issue with the wifi... was facing it before beta 1 update ..then wifi worked perfectly. but now after 4th beta the problem again started.
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IndiaBetaTeam
Moderator
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Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

* Reset Network Settings: Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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