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Original topic:

still the problem of live focus Photos while editing

(Topic created on: 11-29-2020 10:32 PM)
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Anand8914
Active Level 4
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image

Still the problem while editing the live focus photos so please please resolve the problem 
3 Comments
kumik
Active Level 6
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the same for me too. in beta 3 the camera struck in focusing
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Sumit1700
Active Level 3
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yes its a problem its not working properly
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IndiaBetaTeam
Moderator
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Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

*  Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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