RanjitGulu
Active Level 3
I am facing phone hang issue often with most of my applications like camera, YouTube scrolling, video recording, etc. Even this Samsung members app is opening after 9sec, which is very big difference. I think it needs performance tuning, Samsung should focus on performance tuning and they might change processor or hardwares anything to upgrade performance. And honestly I like Samsung over apple however now a days Samsung is not doing good performance wise Apple is the best.  Still we peoples are choosing Samsung cause we love this product so I hope Samsung will do something better and will resolve these major issues for sure.
2 Comments
RanjitGulu
Active Level 3
and one more thing now with 3rd beta software there is no such thing left like 6000mah battery in m31, as I am facing battery drain issue.
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IndiaBetaTeam
Moderator
Moderator

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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