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Original topic:

idle battery drain

(Topic created on: 11-13-2020 10:11 PM)
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magicalstorm
Active Level 3
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Battery is draining a lot when the phone is kept idle during day or night. At night it drains almost 8 to 10%, where as most of the battery during the day is draining on idle. 
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Stanleymilan7
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same to same problem
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IndiaBetaTeam
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Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.

 

Note: Please fill out the below two items in detail when registering error report on Samsung members.

1. Point of rapid discharge
(Example: 7: 00 pm to 10: 00 pm last night)

2. Detailed description in case of rapid discharge
(Example: I felt a rapid discharge when I came home while reading feeds on Instagram and watching video on YouTube. )


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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