cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

high battery comsumption

(Topic created on: 11-27-2020 06:30 PM)
116 Views
mahakaal1230
Active Level 3
Options
Discussions
High battery consumption and heating 
5 Comments
Jagroopsandha
Active Level 1
Discussions
yes
Francis
Active Level 4
Discussions
battery consumption is off the chart
Discussions
from 5hr 30 min average to direct slips down to 4hr 10 min

Screenshot_20201128-123915_Device care.jpg

Varun2001
Active Level 3
Discussions
mine got better and is finally good
IndiaBetaTeam
Moderator
Moderator
Options
Discussions

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

 

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.

 

Note: Please fill out the below two items in detail when registering error report on Samsung members.

1. Point of rapid discharge
(Example: 7: 00 pm to 10: 00 pm last night)

2. Detailed description in case of rapid discharge
(Example: I felt a rapid discharge when I came home while reading feeds on Instagram and watching video on YouTube. )


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes