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Original topic:

gallery video editor malfunction

(Topic created on: 09-18-2023 11:43 PM)
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sheikhsuhaib92
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the trim video option in the video editor of gallery is not working smooth.it fails at sometimes , sometimes it trims the video that starts with a blank screen and sometimes it fails to work ( just freezes and hangs ).the overall functionality of the trim function in the video editor has been affected by this second beta update.even the video thumbnails in the trim line fail to load at times
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IndiaBetaTeam
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Dear Samsung member,

Greetings from Samsung customer support.

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Thank you for writing to Samsung.

Warm Regards,
India Beta Team

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