- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-29-2020 07:11 AM in
Discussions- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-29-2020 09:59 AM in
Discussions- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-29-2020 10:03 AM in
Discussions- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
12-01-2020 12:47 PM in
DiscussionsDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* To improve recognition performance, re-register fingerprints of the hand used most often to perform tasks on the device.
If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support