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10-26-2020 04:46 PM in
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10-27-2020 11:19 PM (Last edited 10-27-2020 11:35 PM ) in
DiscussionsDear Samsung Member,
Greetings from Samsung Customer Support!
We have acknowledge your query. Here is the basic step to resolve the problem.
* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.
If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support