buds plus connectivity problem

[cperumalc]

While whats app calling audio switched to mobile speakers automatically eventhough connecting with buds plus..kindly look into it

[Stanleymilan7]

same to same problem samsung galaxy buds live

[IndiaBetaTeam]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that in order to further analyze your concern kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support