cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

battery drain

(Topic created on: 12-26-2020 12:56 PM)
Johnortho81
Beginner Level 2
Options
Discussions
Hi anyone facing battery drain and heating issue in n20ultra.
Happens more while using camera and phone calls
Had the issue before beta update and problem still persists
Had loss of 20 percent in two hours with 30 to 40 minutes phone call only
On 60 hz refresh rate
0 Likes
1 Comment
IndiaBetaTeam
Moderator
Moderator
Options
Discussions

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.

 

Note: Please fill out the below two items in detail when registering error report on Samsung members.

1. Point of rapid discharge
(Example: 7: 00 pm to 10: 00 pm last night)

2. Detailed description in case of rapid discharge
(Example: I felt a rapid discharge when I came home while reading feeds on Instagram and watching video on YouTube. )


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes