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Original topic:

Wow, this app charging the phone, according to Samsung.. 🤪

(Topic created on: 12-01-2020 01:29 PM)
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xAxKx4x7x
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Looks like Samsung battery monitor thinks this app is charging the phone instead of consuming it.
Never seen a negative sign for battery consumption before. 🤪 

image


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sundword
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lol
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IndiaBetaTeam
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Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

*  Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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