This happens often. Applications such as Prime Video, Netflix doesn't let me watch content at 1080p Full HD.
For fixing this issue I have to restart the device. Then it get fixed for few days and then this problem repeats.
This is the problem since beta 1st of One UI 6. And it has not fixed until now. I've updated to beta 3 now and the problem still persists. This wasn't the issue in one UI 5.1.
I've attached a screen recording. Which shows License_service_call_failure error for downloaded content in 1080p. (Earlier it was running at 1080p for few days and I downloaded a show.) But later L1 downgraded to L3. It is also shown in Drm info app.
Earlier for streaming 1080p quality content, prime videos charges 1.82gb/hr as best quality. Now it is showing 0.46gb/hr which basically means 480p quality while steaming a show.
All these are in recording below.
I hope samsung will fix this bug in next beta update. It's really annoying.
Yeah, i was waiting that they might fix this issue until there last beta release.. So i didn't reported it. But as heard about s23 are getting stable update. I think samsung will again forget some minor but critical issues like tgere was some in one ui 5.1
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kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Dear Beta team, You are such a piece of s h i t. Of no use to us. You have only cut copy paste replies for us Indian customers. Had you been in US or Eurpoean countries, you would have got fired up or else Samsung would have got a befitting reply from their governments. Such a shame on Sansung India and Indian authorities who are neglecting Samsung malpractices in beta updates.
This issue always happens in beta phase. After stable update, the issue gets resolved. It was a known issue in previous android beta phases also. So not to be bothered much. To ensure this not to happen, always install and update these prime, netflix etc apps and login before installling beta updates.
