Original topic:

Wallet issue

(Topic created on: 10-29-2023 01:11 PM)
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Devdivin
Active Level 4
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Can someone help me. I have an SBI pay wave international visa debit card with all NFC,pos etc activated. I was using this card on samsung pay but I had to remove it for some reason from walker snd now suddenly it won't let me register the card saying card issuer not supported or something..

Any help will do.

My credit card from the same bank works flawless.


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IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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AlacrityA
Active Level 2
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Samsung wants a video/photo of your card 😂
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Dilli
Expert Level 5
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You need to send email to SBI and ask them. Maybe your debit card is only meant for offline use. This happens with some debit cards especially that aren't visa debit or MasterCard debit.
Also sometimes the bank network interrupts the authentication process, in this case try to add it later. Samsung pay only allows upto 10 debit or credit cards. ✌️
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