Volume control panel and sound problem

[Pratyušh]

After the beta update the volume of phone is reduced very much and the volume control panel doesn't work anymore.on s20 ultra.

[Rajendra1987]

yes this problem face to me

[Pratyušh]

well I found a solution just restart your phone

[nagasrinivas]

temporary only, once you change any sound setting, once again same issue

[Stellen]

factory reset the phone and u r good to go

[Pratyušh]

why can't they fix this with a software update?

[musicaldoc]

will we loose data with factory reset?

[IndiaBetaTeam]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that in order to further analyze your concern kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support