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Original topic:

Videos was not working Properly

(Topic created on: 12-01-2020 01:12 AM)
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Jayu9929
Active Level 1
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The Videos was Not look Good In Instagram And Whatsapp.
5 Comments
kattooran
Active Level 2
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I have same problems sometimes
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iamdruv
Active Level 1
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yeah only having the same problem
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TK9
Active Level 1
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yes i come across same problem. The color of the video changes.
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YashitTita
Active Level 5
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I also noticed the issue while playing video on Instagram

20201201_091739_6313.jpg

IndiaBetaTeam
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Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

* Check rebooting your device. 

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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