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Original topic:

Touch was not Working in F23 5G

(Topic created on: 11-30-2023 04:18 PM)
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Sidharth5678
Active Level 9
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I just locked my device and after some time when i unlocked it, my touch was not working . Tried several times but nothing works, then i had to force restart my F23 through volume down + power key and for now its working fine.
But don't know will it happen again ?
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IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Maybe its happening because of using tempered glass.. go to settings>display >scroll down>turn on touch sensitivity
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Sidharth5678
Active Level 9
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That touch senstivity option is enabled since i have bought my device 😅 . And it never happened before even with tempered glass.
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Ou that sounds a serious matter do contact with the service centre. As soon as posibile
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Sidharth5678
Active Level 9
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Hmm...
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ashik35244
Active Level 1
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I also faced the same problem after updating 4th beta. I faced it 2 time between 2 days
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Sidharth5678
Active Level 9
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Ok so its the issue with this beta update. By the way , now i am facing this issue on almost every day.
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ashik35244
Active Level 1
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I faced 2 times 1 week ago
Sidharth5678
Active Level 9
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Ok