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12-28-2020 07:13 PM in
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01-03-2021 09:24 AM in
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01-03-2021 02:10 PM (Last edited 01-03-2021 05:36 PM ) in
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01-06-2021 01:33 PM in
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01-09-2021 09:36 PM in
DiscussionsDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/
If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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