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Original topic:

S22 is heating while playing BGMI or while using Camera in One UI 6 beta.

(Topic created on: 10-07-2023 06:55 PM)
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PrinceKarn
Active Level 4
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‎10-07-2023 06:55 PM (Last edited ‎10-08-2023 01:09 AM ) in 

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S22(basic) heats a lot while gaming and also while using camera in One UI 6 beta . This happens frequently while using any of those like camera or gaming.

Top portion of phone heats too much. I cannot hold it due to heat. I was on LTE mode not in 5G but still it was heating. Power Saving was off. I have played BGMI for only 8 min and the temperature was too high. 

Below is the screenshot of game statistics (fps, temperature, cpu, gpu) everything from game plugin called game booster.

image


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IndiaBetaTeam
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‎10-07-2023 06:57 PM in 

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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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