When I play video on Prime Video or VLC or any other application. On adaptive refresh rate, it shows jerky video. And it does not only happens once or sometime. Everytime I watch a video it gets jerky.
This issue doesn't happen when I turn on the power saving mode(which basically keeps the refresh rate at 60hz). Videos run smooth when power saving is turned on.
It feels like adaptive refresh function is some kind of problem for jerky videos.
I'm sharing two same screen recorded clip of VLC player(as I cannot screen record in Prime Video).
1st clip has Power Saving off. (Jerky video when horse rise up and take 1st round).
2nd clip has Power Saving On. (Video is smooth when horse wake up and take turn).
Requesting to play both the video in landscape mode for better understanding the situation.
Samsung fix this issue. This issue persists since I was using One UI 5.1.
As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
