Original topic:

Problem regurding beta version

(Topic created on: 10-03-2022 02:04 AM)
92 Views
Ray1993
Beginner Level 4
Options
Discussions
After updating to the beta version, I am not able to create folder in home app drawer. It is hanging and the screen is turing black.. FYI: I am using galaxy A52. 
0 Likes
1 Comment
IndiaBetaTeam
Moderator
Moderator
Options
Discussions

Dear Samsung Member, 

Greetings from India Beta Team!

We acknowledge your feedback.
However, we request you please report this feedback in the Error section, along with the logs. This would help us analyze your issue in a better way.

The path to report an error is as below: 
Open Samsung Members -> Click on beta banner -> Switch to beta mode-> Beta feedback -> Send feedback -> Error report

In the meanwhile, To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

Thank you for being our valued customer.

Warm Regards,
India Beta Team

0 Likes