Original topic:

Opening cover screen leads to non responsive phone

(Topic created on: 11-25-2023 09:45 PM)
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ktanay
Active Level 3
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I was normally using my phone and suddenly my phone when unfolded stopped responding. 
Everytime I unfold, system ui stops working and I have to hard reboot the phone.
I really need to know now if this is a OneUI 6 beta issue as it never happened before.
Thanks!
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IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

It is not possible to provide a specific date for publishing the release version. The release version will be provided as soon as Beta feedback is analyzed and improvements are implemented. Until then, you can continue to use the Beta software version and update your device to the official release version once it is made available.

Warm Regards,
India Beta Team

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VoodooDaddy
Beginner Level 2
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My Fold 4 started acting the same way after the latest update.  I'm glad to know it was the update and not my hardware. I'm used to just folding the phone when I am done with it but this seems to make it mess up.  When I unfold the phone and the screen doesn't come on I press the side screen button once and then after a second or two I hit it again and the screen turns on.  I've been turning the screen off before I fold it and then the screen turns on normally most of the time when unfolded. 

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Zen___Master
Active Level 1
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i have same exact issue with my fold4 after the software update yesterday.

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