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Original topic:

One UI 6 glitch

(Topic created on: 12-09-2023 09:12 AM)
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Samsung_QNX52sj
Beginner Level 2
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The folders on home screen become unable to tap and open if tried rearranging few times in a row. Did anyone face the same issue ?

 

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anky13
Active Level 1
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I am facing the similar problem more severe though. Unable to interact with device for 1 day now. Posting this via dex mode.
Have you got any solution ?
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IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
India Beta Team

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