Original topic:

Network & eSIM Issue

(Topic created on: Wednesday)
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KannanSNair2000
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Hi Samsung Members,
I’m using a Samsung Galaxy A57 5G with an eSIM. I’m facing an issue where the network sometimes disappears and the phone shows “No SIM / Emergency calls only.”
The issue seems to occur intermittently, even though the eSIM is active. I’m using Airtel 5G in India.
Could Samsung please check whether this is a software/modem issue and provide a solution or recommended settings?


Device: Samsung Galaxy A57 5G
Network: Airtel 5G
SIM: eSIM
Country: India
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IndiaBetaTeam
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Dear Samsung Member,

Greetings from India Beta Team!

We acknowledge your feedback.
However, we request you to please report this feedback on the Error section, along with the logs. This would help us analyze your issue in a better way.

The path to report error is as below:
Open Samsung Members -> Click on beta banner -> Switch to beta mode-> Beta feedback -> Send feedback -> Error report

Thank you for being our valued customer.

Warm Regards,
India Beta Team

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