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Original topic:

Face recognition and fingerprint sensor

(Topic created on: 12-21-2021 10:56 AM)
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Anonymous
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The face recognition and fingerprint sensors are very slow at times. Cheaper phones like oneplus, etc., have very good face unlock. But I really regret I'm not able to use them effectively in Note 20 ultra in spite of spending so much money. And the ultra sonic fingerprint sensor behaves weird and doesn't work sometimes at all. 
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6 Comments
Rohitvpathak
Active Level 10
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I am facing same problem... I delet old fingers scan and done it again... Seems working better now
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Anonymous
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Yes. I did that too. I think I need to be keep doing this every few months. But face recognition is slow by default. Thanks for the reply!
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NINJA1997
Active Level 3
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Same here bro i have also reported the same issues over and over agian but no sloution for the same. My registered fingerprints work for like 1 or 2 days after that it works only few times and failed to recognize the other times. For this i have setup 2 fingerprints of the same finger bit the results are agian the same. Than after that i have to setup my same fingerprint again😖then again it works for some more days and same. I have found a temporary solution till that. Just disable shiw animations for unlock and setup the fingerprints again it works better.
Anonymous
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Agree. This does help to a certain extent. Thanks!
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IndiaBetaTeam
Moderator
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Dear Samsung Member,

Greetings from India Beta Team!

We acknowledge your feedback.
However, we request you to please report this feedback on the Error section, along with the logs. This would help us analyze your issue in a better way.

The path to report error is as below:
Open Samsung Members -> Click on beta banner -> Switch to beta mode-> Beta feedback -> Send feedback -> Error report

In the meanwhile, you can perform the below-mentioned step:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

Thank you for being our valued customer.

Warm Regards,
India Beta Team

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NINJA1997
Active Level 3
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Hope this trick works for you
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