Original topic:

Eye comfort mode on auto.

(Topic created on: 11-04-2023 11:09 AM)
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PrateekKejriwal
Active Level 2
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No matter whether you have the scheduled eye comfort mode on or off, it automatically  gets turned on as soon as it hits the sunset time. 

Uploading a video here showing the same. Dont know if anyone else got the same experience. The screen becomes too yellowish. 


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IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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@indiaBetaTeam already did that. Was just checking if its only me or others are facing something similar.

You can check reports around 20thOctober
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ultrauser99
Beginner Level 2
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Have the same issue. It's hard to capture logs because it happens exactly at sunset. So if you miss the window then you can't capture logs.
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