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Original topic:

Device heats a lot just after restarting the phone.

(Topic created on: 10-10-2023 02:17 AM)
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PrinceKarn
Active Level 4
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Device heats a lot just after restarting the phone. This Galaxy S22(basic variant). After it restarts, S22 heats a lot from top side of the phone. Aluminium frame on top gets quite uncomfortable to hold due to heat. 

I have taken a screenshot from CPUz application but meanwhile taking the screenshot temperature captured is around 69°.
(As the phone was also lagging that time). 
But earlier I saw it was 80°+. 5G connection also changes automatically to LTE. 

Please look into the matter. Also after restarting phone lags for sometime. Then home screen loads. 

Screenshot is attached.

image

2 Comments
IndiaBetaTeam
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Dear Samsung member,

Greetings from Samsung customer support.

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
India Beta Team

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PrinceKarn
Active Level 4
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Yes already sent.
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