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Original topic:

Camera is not working after factory reset.

(Topic created on: 11-05-2023 12:22 PM)
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ashishtapare
Active Level 4
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Main camera app is showing black screen

image


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Restart your phone problem will be solved

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3 Comments
IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Restart your phone problem will be solved
ashishtapare
Active Level 4
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Solved after restarting. Thanks
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