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Original topic:

Call Drops intermittently

(Topic created on: 09-09-2023 01:51 PM)
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ArjunG
Active Level 5
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After the Beta update, I am noticing that even when I have full signal, intermittently the incoming & outgoing calls fail.

Only solution to fix this is by enabling & disabling Airplane mode. 

I only realize that the calling feature has failed, when I try to make outgoing calls. Many incoming calls have been missed due to this technical glitch. 
3 Comments
IndiaBetaTeam
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Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and will surely assist you regarding the same.

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

ArjunG
Active Level 5
Discussions
I have already reported this with System Error report & video clip of what happens when the issue occurs. Please fix this ASAP as I'm missing lot of incoming calls. Others get the message - Dialled nber is Not reachable or switched off
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ArjunG
Active Level 5
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I believe the root cause of this issue was due to the following reasons -
1. I had setup Private DNS with Adguard URL
2. I had WiFi calling enabled

After disabling both, I never faced issues with Incoming/ outgoing calling.

Perhaps the Samsungs Samsung Beta team can add this as a step to your SOP, to rule out any issues caused by new feature rollout
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