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10-28-2019 12:49 PM in
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10-28-2019 12:54 PM in
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10-28-2019 01:09 PM in
Discussions![GerryHanny GerryHanny](https://r2.community.samsung.com/legacyfs/online/avatars/avatar6682610045867759229.jpg)
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10-28-2019 02:18 PM in
DiscussionsGuys don't downgrade, it does not solve this problem...
![basant1995 basant1995](https://r2.community.samsung.com/legacyfs/online/avatars/d4efe7a0-8e19-4b20-b056-b71943ca8ac7.png)
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10-28-2019 02:34 PM in
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10-28-2019 04:20 PM in
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10-28-2019 06:23 PM in
DiscussionsI tried unlocking the device by Find My Mobile service, it was supposed to delete the lockscreen password, as well as Biometrics, I was able to access my phone. I thought problem is resolved and tried registering biometrics again, but it asked the password again. Now I thought restarting might fix this, but again, after restart, I'm stuck on lockscreen, and it doesn't accept any password. And I don't want to reset the phone, it has important data.
IF SOMEONE FINDS SOLUTION TO THIS, PLEASE COMMENT THE SOLUTION. (NO SUGGESTIONS FOR RESETTING THE DEVICE, PLEASE)
![basant1995 basant1995](https://r2.community.samsung.com/legacyfs/online/avatars/d4efe7a0-8e19-4b20-b056-b71943ca8ac7.png)
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10-28-2019 06:44 PM in
Discussions![](/skins/images/FA65FBEFD70AAF98AAB8B8BE41196986/responsive_peak/images/icon_anonymous_message.png)