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Original topic:

Bluetooth connection problem

(Topic created on: 12-04-2020 11:02 AM)
njay89
Active Level 1
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During video call bluetooth gets disconnected. And while music streaming also bluetooth connection problem occurs 
2 Comments
Baburao8843
Active Level 4
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same with me also in calling
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IndiaBetaTeam
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Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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