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01-10-2020 06:46 PM in
Delhi- Mark as New
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01-10-2020 06:51 PM in
Delhior
perform reset apps prefrences
settings>applications>click at 3 dots>select reset apps prefrences
or
perform reset network settings
settings>general management>select reset>now click on reset network settings
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01-15-2020 01:03 PM in
DelhiHi there,
Please perform the following steps to resolve the issue:
1- Both devices should be under the Bluetooth range.
2- Unpair all Bluetooth devices which were connected earlier.
3- Check the mentioned issue in safe mode.
4- Reset network settings (Settings > General Management > Reset > Reset network settings).
For further assistance, register your concern in Samsung members app (Open Samsung members app > click on “+“icon > send feedback > Error report/Ask Questions).
Regards,
Team Samsung Members