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Active Level 1
Dear Team Samsung ,

I am using Samsung s20 plus for past 3 weeks ,during my usage I am facing major three problems 
1) Divice is getting heated very fast either you play game or watch movies
2) Biometric is not upto mark
3) battery performance is not good
 Previously I was using Galaxy S 9plus and never face such issues 
 Please look into the issue and do the needful 

Regards
 A loyal Samsung Customer 
3 Comments
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Active Level 3
I'm also facing same issue on my s20 that I'm using from last 3 weeks it overheats after 10 to 15 mins of normal usage as im monitoring temperature and also done factory reset and hv put almost every app to deep sleep
spoke with samsung they can't help as lockdown is going on will wait then if it gets fixed by upcoming patch
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Expert Level 5
optimise your phone in settings
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Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Follow the given link resolve overheating issue:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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