Original topic:

Order 11338374401 is not delivered...WORST CUSTOMER SUPPORT BY SAMSUNG.

(Topic created on: 08-22-2020 02:01 PM)
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AK01091999
Active Level 1
Options
Delhi
ORDER-11338374401(GALAXY EARBUDS PLUS)
ORDER DATE-31st July
EXPECTED DELIVERY DATE WAS-6th August


After calling many times on customer support and mailing service head,ceo,online store ...

Yet my product not packed and dispatched...

They just gives apologies and no action

I waited as they said 24 hrs,48hrs,7days as they said.

Now its 22 days ...

Its my humble request to deliver my product ASAP.



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7 Comments
veer
Expert Level 5
Delhi
Right brother but this covid situation all order not reached right time wait brother may be also some server problem in tracking order
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Delhi
Hey @AK01091999

Can you share screen shot of:

1.Any message or email related to this.
2. " Track my package".

So that I can escalate the issue to officials.
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AK01091999
Active Level 1
Delhi
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AK01091999
Active Level 1
Delhi
NO OFFICIAL FROM 15 DAYS TOOK ACTION...JUST APOLOGIES WHICH I GOT
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Delhi
Hey, Don't leave hope buddy.

I have shared this with the officials and they are on it.

Will revert you about the response or you will directly spot some actions in your order.

Hope for the best🙂👍.
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Samsung_Support5
Moderator
Moderator
Options
Delhi

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Rangerrr
Active Level 4
Delhi
did you get it bro?
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