How to Unlock my samsung j7 prime mobile

[opkumar]

I need help gys pls help me how to unlock my divice pls ans me fast pls gys

[_007]

Add some more details to your query..

[opkumar]

pls give me salution fast

[_007]

Ok, so I'm guessing that you forgot your password so now you can't unlock it. right?

If this is the issue then open findmymobile.com website in another phone or PC and sign in with your Samsung account which is logged in in your locked phone and then unlock you phone from there.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve this issue kindly follow the given below steps:

Step1: Go to Find My Mobile (FMM)https://findmymobile.samsung.com and tap on SIGN IN.
Step2: Log in FMM with Samsung account.
Step3: Select the target device in the list and select "Unlock" on the right panel.
Step4: Tap on Unlock. Caution: All of the screen lock information (Pattern, PIN, Password, and Biometrics) on the device will be deleted.
Step5: Enter the password for Samsung account to confirm. The Screen Lock will be unlocked and initialized automatically on the device.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support